Refund policy

30-Day Return Policy

You may request a return within 30 days after receiving your item. Sale items are eligible for return under this policy.

To qualify for a return, the item must be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase is required.

To request a return, please use our customer service contact form. If your return is accepted, we will provide a prepaid return shipping label and return instructions. Returns sent without prior authorization cannot be accepted.

Return Shipping Charges

Defective, damaged, or incorrect items: We pay the return shipping cost. No return-shipping charge is deducted from your refund.

Change-of-mind returns: We provide a prepaid return shipping label. The cost of return shipping is deducted from your refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us promptly through our customer service contact form so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Custom products, including special orders and personalized items, cannot be returned. We also cannot accept returns of perishable goods, personal-care goods, hazardous materials, flammable liquids or gases, or gift cards. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the original item. After the return is accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return the order within 14 days without providing a reason. The item must be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. For change-of-mind returns, the cost of the prepaid return shipping label will be deducted from the refund.

Your bank or card issuer may require additional processing time. If more than 15 business days have passed since your refund was approved, please use our customer service contact form.